Privacy Policy

 

Effective Date: May 13, 2026

Sarette Brothers Inc. respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our office, requesting service, or communicating with our team.

Contact Information

Sarette Brothers Inc.
294 Goffstown Back Rd
Goffstown, NH 03045
Phone: (603) 647-5318
Email: sarettebros@comcast.net
Business Hours: Mon-Fri: 7:00 AM – 3:30 PM
24/7 Emergency Service Available

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, service address, billing information, appointment details, and any other information you submit through our website forms, phone calls, text messages, emails, or other communications with our company.

How We Use Your Information

We may use your information to:

  • Respond to service requests and customer inquiries
  • Schedule, confirm, and manage appointments
  • Provide dispatch notifications and service updates
  • Send billing notifications or payment-related communications
  • Provide customer support
  • Send job completion follow-ups or customer satisfaction surveys
  • Improve our customer service, website, and business operations
  • Comply with legal, regulatory, or business recordkeeping requirements

SMS/Text Message Communications

Sarette Brothers Inc. may send SMS/text messages to customers who choose to opt in to receive text communications from us.

Sarette Brothers Inc. may collect SMS opt-ins verbally from customers. Customers may opt in to receive text messages either in person at our physical location or during a phone call if the customer contacts our office. When a customer is registered for service or provides a phone number for the first time, our staff may ask whether the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, service updates, and job completion surveys.

Customers who opt in are verbally informed that message and data rates may apply, message frequency may vary, and they may reply HELP for support or more information and STOP to unsubscribe at any time. After a customer replies STOP, no further SMS messages will be sent unless the customer opts in again.

By submitting a contact form on this website and signing up for texts, you consent to receive text messages from Sarette Brothers Inc. at the phone number provided, including messages sent by automated technology where applicable. Consent is not a condition of purchase. Message and data rates may apply. Message frequency may vary. Reply STOP to unsubscribe at any time and no further messages will be sent. Reply HELP for assistance.

No Sharing of SMS Consent Information

Sarette Brothers Inc. does not sell, rent, or share SMS opt-in information, phone numbers, or consent records with third parties for marketing purposes.

Information Sharing

We do not sell or rent your personal information. We may share limited information only when necessary to provide services, support business operations, comply with legal obligations, process payments, or protect the rights, property, or safety of our company, customers, or others.

Cookies and Website Data

Our website may use cookies, analytics tools, or similar technologies to help improve website performance, understand visitor activity, and provide a better user experience. You may adjust your browser settings to refuse cookies, though some website features may not function properly.

Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of electronic transmission or storage is completely secure.

Data Retention

We may retain customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices and Rights

You may contact us to request that we update, correct, or remove your personal information from our records, subject to any legal, operational, or recordkeeping requirements.

To opt out of SMS/text message communications, reply STOP to any text message from us. For help, reply HELP.

Third-Party Links

Our website may contain links to third-party websites. Sarette Brothers Inc. is not responsible for the privacy practices, content, or policies of those third-party websites.

Changes to This Privacy Policy

Sarette Brothers Inc. may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sarette Brothers Inc.
294 Goffstown Back Rd
Goffstown, NH 03045
Phone: (603) 647-5318
Email: sarettebros@comcast.net